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FAQS

Frequently Asked Questions. Here we answer your questions on the ordering process through Manufactory.

GENERAL

Yes, we are eternally sourcing, developing and creating new styles to add to our collection.

If you are looking for a product, chances are we have, are or can make it, please contact us.

All of our products have been through rigorous design, development and testing inline with our very high standard of quality.

Pricing per unit, and price breaks per quantity are for convenience.

If you are interested in a Brand package for multiple items containing apparel and accessories, or developing a new style, shape or pattern specific to your business – we can take your budget into consideration.

We can not guarantee that our high standard of quality will meet your budget-expectations.

Our price breaks are reflective of the MOQ’s needed for our production planning. Prices include the set-up and manufacture of each product, however the final artwork can vary the cost.

Sublimation styles have fixed pricing. Where the design does not play any role in the final cost.

Screen printing and embroidery styles, are subject to the final artwork approval. Adding extra colors and techniques can increase the costs per style.

Each product has a different set of MOQ’s, the below can be used as a guide only:

Sublimation styles

No minimums – less than <100pcs

MX, Infinite & Essential series Jerseys
Tandem Shorts, Pants and Jumpsuits
Sublimated T-shirts Polo’s & Sweaters
Board shorts and Crossfit Training Shorts
Promotional products, Scuffs, Pullup cords, Lanyards and Flags
Screen printed and embroidery styles

100pcs minimum

T-shirts Polo’s & Sweaters
Caps & Beanies
Jackets
Luggage & Travel
Promotional products

100pcs minimum

Promotional products,
Scuffs,
Pullup cords,
Lanyards
Flags
Stickers,
KeychainsWristbands

Minimum Order Quantities of MOQ’s (for short) are needed to maintain production efficiency and apply to every part or every style.

We want to keep Minimum Order Quantities as low as possible to allow all of customers the ability to raise the bar on their quality standards.

Please note:

We do not set the MOQ, it is a compromise that is reached between all parties including the fabric supplier, sewing production lines, printing and finishing team.

DESIGN

No, (sorry) our MX shorts, and MX-CP Shorts do not come with an RDS pocket.

The MX series short has rear magnetic pockets – which are not intended to be used, and can not be used as an RDS pocket. These are features built into the short for extra storage

The MX-CP-series short does not have any rear pockets to ensure maximum durability for Canopy Pilots.

Yes, An RDS pocket will be made available in 2019

Yes, if you indicate that you would like custom names added to a style, please send us a spreadsheet or an email, with the list of names / numbers.

Please ensure you use the correct CAPS, letters and symbols – we will use exactly what you send us – we will confirm with you on the artwork approval and invoice.

No, we can not copy a style or photo you have found, but we can use a picture or photos as inspiration for your design.

If you already have a design which you own, but do bot have original vector files, please contact us to discuss.

Yes, we can accept Pantone and PMS color references.

For sublimation, we print in a CMYK process, and your Pantone number will be as close as possible when converted.
For screenprinting/dyeing and embroidery, we use Pantone references, though they are approved by sight on your behalf by our design and production team, we will make the approval for you.
Please note:

If you would like to approve yourself (which is common in large companies) please contact us and be aware that this will increase lead and delivery timelines.

Yes, this is our preferred method, as we print in a CMYK process, during dye sublimation.

We color match to fabric – which is different to printed media from magazines etc. therefore we cannot guarantee an identical colour match to your reference, as we use our internal printed color charts and swatches.

Our team work with Adobe software to create custom graphics and artwork files

We output into .pdf for your approval and viewing.

We can also provide images for your internal marketing use, based on Manufactory Apparel styles in the following formats, just please contact us:

.jpg
.png
.pdf

Yes, we can accept your original artwork files in editable format. We even have a template we can share with you, please contact us.

No, your artwork will not be classified as print ready as we must transfer it to production patterns. We know our machinery, inks and patterns, leave the hard stuff to us!

Please note:

We will provide you with an artwork approval for confirmation before production.
We will not change any colors in your artwork if you have provided it to us.

No, we can not make a photo larger without risking it becoming blurry. Photos are made up differently to vector logos, they have a set number of pixels based on the device you used to take the picture. When you change the size of the picture, the pixels can only be duplicated, which is how your image becomes blurry.

Yes, we can redraw as picture as part of an Illustration to be used in your custom Brand design. This is common in our artworks, and a great way to personalise your product with your Brand.

A vector graphic logo will allow us to scale your artwork and logos in proportion without any distortion or pixelation. Keeping your logo, colors, pictures and shapes 100% clear.

If you do not have this Vector logo set up, we can create a vector graphic logo in editable format for your project at an additional artwork cost of USD$99.00.

Logo files must be editable to allow our design and production department to correctly output the final logo without distortion.

EDITABLE FILES:
.ai
.eps
.pdf
NON-EDITABLE FILES:
.jpg
.png
.gif
Please note:

The following files are welcome, but may not always be set up correctly, we can check for you before production and will contact you if there are any errors.

.psd
.tiff
.pdf

No, we can not provide you with the final production artwork. All custom artwork made by Manufactory Apparel, including custom Brand designs for sublimation and custom Lifestyle designs for apparel – remain the property of Manufactory Apparel. It cannot be made available in editable format to avoid any imitations.
Final graphics and artwork is licensed only to the Buyer and will not be reproduced for any other customers of Manufactory or by Manufactory Apparel without the permission from the original Buyer or approved representative.

No, all of our custom Brand designs and custom Lifestyle designs are licensed to the Buyer and subject to use only with Manufactory Apparel production styles.

Our artworks are set-up specific to production styles, ensuring that our reputation remains aligned with delivering the highest quality product, that we have become known for.

All of them.

You can have as many colours as you require. There is no limit.

We can not at this stage produce Neon or Metallic finishes – we can print them, but they will not have the exact vibrancy or finish.

Yes, we can create a vector graphic logo in editable format for your project at an additional artwork cost of USD$99.00.

You will receive the artwork for reference with a set of guidelines to the scale, colors and uses along with the below formats for use

.jpg
.png
.pdf
These file formats and guidelines can be used by any other supplier or printer in the future.

We have split our custom artwork into 2 stages. It is a collaboration with you and our design team.

Stage 1

After successful completion of our custom form we will allow up to 10 business days to produce the first round of concepts.

Stage 2

Once your concept theme is approved in stage 1, we will produce 3D Mock-ups for your approval before production, we will allow 3 business days to produce these mock-ups.

Feedback

You know your Brand better than anyone else and we will rely on your feedback, please make sure it’s honest and direct – you will not hurt our feelings (but thanks for caring).

Confirmation

When we submit each round to you, we will wait for your comments and do you the courtesy of following up with you if we have note heard back in 48 hours.

Yes, however you must obtain permission to use any logo that you do not own. We ask you to do this in a logo-release form which we can send you, please contact us.

All logos must be in editable format and original colors.

Please note:

We can Re-create sponsor logo only with their permission
We can change/stylise a sponsor logo only with their permission
Changing colors on sponsor logos is possible only if artwork is in editable format.

There is no restriction to the amount of logos you can add to your design, but remember your Brand should be the primary focus.

For athletes and event who have Sponsor logos you will need to obtain permission to use any logo that you do not own. We ask you to do this in a logo-release form which we can send you, please contact us.

All logos must be in editable format and original colors.

Every style can be customised from the very beginning, because we make to order – we do not pre-purchase styles that you print or embroider aftermarket.

MOQ‘s apply to every part or every style, if you are looking to customise your product, please contact us and share your ideas

COMMON EXAMPLES OF WHAT WE CAN OFFER:

Fabric color / weight
Thread color & stitch type
Drawcords, zippers & buttons
Main labels / Inside neck tags
Size & Care labels
Swingtags
Sleeve Pips and Flag labels

CREATING CUSTOM ARTWORK COSTS TIME.

We have a reputation for the most striking custom graphic designs, which means we can do it much faster, but the process depends on your participation also, the artwork is for you.

Manufactory Apparel Custom Design

Custom Brand designs is USD$249.00

Working with a Designer

We can use your designer’s artwork, but we from another supplier or graphic designer USD$99.00
Repeating a Design

Recoloring an existing Brand design (made by Manufactory) USD$49.00

Recolor a Design

Recoloring an existing Brand design (made by Manufactory) USD$49.00

Custom name, number or symbol (charged per name -not per use) USD$10.00
Custom Names

Custom name, number or symbol (charged per name -not per use) USD$10.00

DEVELOP

We recommend the following:

  • MACHINE WASH
  • GENTLE COLD
  • DO NOT TUMBLE DRY
  • DO NOT BLEACH
  • DO NOT IRON PRINT
  • DO NOT DRYCLEAN
  • WASH WITH SIMILAR COLORS

We recommend the following:

  • MACHINE WASH
  • GENTLE COLD
  • DO NOT TUMBLE DRY
  • DO NOT BLEACH
  • DO NOT IRON PRINT
  • DO NOT DRYCLEAN
  • WASH WITH SIMILAR COLORS

No, we can not copy a style or photo you have found, but we can use a picture or photos as inspiration for your design.

If you already have a design which you own, but do bot have original vector files, please contact us to discuss.

No, the colors created through dye sublimation will not fade, because they are on Polyester which is not a natural fabric and therefore is less resistant to breaking down by natural elements.

The color is created by more than 1 factor:

More information:

  • Printing machines
  • Dye sublimation pressing
  • Dye sublimation Inks
  • Fabric finishes
  • Fabric suppliers

Yes, we can offer Bamboo; it is a natural fiber and trending – Twice as soft as cotton and offers a natural anti bacterial function.

  • Wicks water away from the skin
  • Naturally antimicrobial
  • Holds much more water
  • Fibers are less durable

When choosing between Polyester and Cotton, it comes down to your purpose for wearing.

A short summary of each fiber is found below:

Cotton

  • Breathable
  • Soft, but strong
  • Great for Sensitive Skin
  • Easy to Dye
  • Biodegradable

Polyester

  • Long Lasting
  • Less Fading
  • Dries Quickly
  • Less Wrinkling
  • Not naturally breathable

No, all of our styles have been developed, tested and engineered specific to each sport. You are welcome to send us feedback, or start a brand new development with our team.

Our product range varies in delivery times due to the production demands for each style. We typically follow the below as general guidelines:

25-35 days

Sublimated apparel
Promotional products
35-45 days

Screen printed apparel
Headwear accessories
45-55 days

Luggage accessories
Please note:

The above timeline does not begin until:

artwork is fully approved
sizes are confirmed
order deposit is received

Yes, our standards have been developed internally based on our Global audience. There is no universal sizing standard around the world, because each culture is different, and every fashion trend will ultimately push the boundaries.

Our garments are fitted per each sports requirements, and our casual line is based on an Australia / European fit of casual but slim silhouettes.

We work with customers all over the world and have experience in helping buyers select the right size range for their customers – please contact us to discuss.

Yes, our fabrics have the ability to block out UV rays, and provide a limited protection.

They should not be used solely for sun protection.

No, this is because every fabric is finished differently and many of our styles are a combination of multiple fabrics for performance and function.

Our aim is to maintain consistency and will do our very best to ensure that we match all colors as perfectly as we can.

Yes, we can create a new pattern based on your samples provided. Our team will work with professional pattern makers to create an original pattern and commerical sizing grid.

Extra charges will apply and developments costs – but if you are looking to create a new styles, we are sure your aware of this already so please contact us to discuss.

We want to create a fast experience, so we do not provide samples unless you contact us.

You will need to be aware that this will increase delivery timeline for your product – please allow 2 weeks for a sample before production.

MOQ‘s (Minimum Order Quantity) apply to every part or every style, if you are looking to customise your product, please contact us and share your ideas

Our price breaks are reflective of the MOQ’s needed for our production planning. Prices include the set-up and manufacture of each product, however the final artwork can vary the cost.

We state that we use are a higher standard, and we make this possible by ensuring all the pieces that create a finished product are sourced from the very best possible.

More information:

  • Printing machines
  • Dye sublimation pressing
  • Dye sublimation Inks
  • Fabric finishes
  • Fabric suppliers

Yes, we would not supply them if we didn’t wear and use them ourselves. Our purpose is to supply you with a higher standard quality of products for your retail offering.

We do not believe in a ‘Free T-shirt’ giveaway.

We hold all of our products to a higher standard, you could even call them luxurious given the state of fast-fashion these days.

Our HQ are based in Ocean Grove, Australia and we manufacture offshore throughout Asia.

We choose to manufacture offshore because of two main reasons:

We can deliver faster creating a streamlined service for B2B customers.
Our product finishes, are of a higher standard and more professional, using industry experts.

All Manufactory styles are made to the same sizes specifications. A Medium is a Medium throughout our range of garments.

However – the fitting of each style is based on the fashion and performance demands for each garment. Each style we create is specific to a sport (purpose) or trend (fashion).

HERE IS THE DIFFERENCE:
Sizing

“I am a size Medium T-shirt, therefore I must be a size Medium BASE Layer”

Fitting

“My T-shirt fits is perfect – casual and slim just like other fashion T-shirts. My BASE layer is really tight – but it’s made for compression and needs to be”

DELIVERY

We provide a 60-day exchange on any faulty products. This is due to some individuals using the product more or less in an amount of time.

For any issues with the product received, please contact our Customer Experience Team before sending the items back: we will be glad to offer you an appropriate solution.

Order cut-off dates are set by Manufactory Apparel to help you with planning your current orders.

Your order must be:

  • Submitted,
  • Artwork approved and,
  • Deposit paid

Before the ‘cut-off’ period date, to be eligible for the next delivery period.

Yes, if the item is from our retail products under the brand, MX Series.

Yes, if it has been 14 days or less since you have received your item,

Yes, if you have NOT worn the product,

Yes, if all tags are still attached,

No, if it is a custom-designed/made to order product.

No, if you have already ‘test-jumped’ it… (we do our own testing, but thank you)

To exchange size, please:

  • Write us an email here, with your order invoice reference
  • Securely pack the items in a box/satchel
  • Await our shipping instructions

Our delivery terms, follow the incoterm DAP for all countries.

(DAP-Delivery At Place)

• When your goods arrive at the country of destination, it is up to the customer to then pay any Duty / Tariffs / VAT / GST, (as the Importer).

• After payment of the D&T the items will be cleared and delivered to the location set by the customer.

Incoterms – an abbreviation for International Commercial terms, they are a series of sales terms.

They are published by the International Chamber of Commerce (ICC) and are widely used in commercial transactions for import and export.

Yes, Duty & taxes are seperate payments, invoiced as one – made to the courier, who has made these payments on your behalf to the customs department in your country of import – they are not payable to Manufactory Apparel.

Customs duty, is a tariff or tax imposed on goods when transported across international borders

Taxes, can apply to your countries tax scheme for example GST or VAT.

You are eligible to lodge a GST TAX refund application if you:

are the owner of the goods
have lodged the original version of the full import declaration (FID), self-assessed clearance declaration (SAC) or periodic return (return)
paid the customs duty and assessed indirect tax at the time of entry into home consumption.

Any international shipment, regardless of parcel size or quantity will require a secondary type of invoice know as a Commercial Invoice – at time of export.

It reflects that a transaction has taken place commercially, and will be exported to the receiver permanently.

It is used to verify a shipment, stating the shipper, recipient, and information about the goods including what the goods are made from, and where the goods originated.

Please see here for more details

Shipping and delivery are calculated upon confirmation of your Order form.

We need to know the total size of your order to calculate the dimensions and weight for your shipment.

We will submit the freight costing on your final invoice for approval.

Yes, we work with a global logistics partner who routinely move large amounts of freight and can access low-rates to make shipping fast and economical around the world.

Our team are experts in knowing the details on every country at any given time to ensure safe passage of your parcels.

Many businesses have their own courier accounts and shipping partners which provide discount, and we understand if you would like your partners quote your delivery, we are here to provide you with an easy packaged service.

Before your order is confirmed, we will suggest the most economical way to delivery your products to your desired location. We take into account your address, your desired delivery date and budget.

We typically follow the below as general guidelines:

5 days

Express courier, including TNT, FedEx, DHL, and UPS.

10 days

AIR freight, our most popular way, very fast reliable – it’s similar to express courier, but for larger orders.

30 days

SEA cargo, for larger items and quantities – minimum 1 cubic metre.
Please note:

The above freight methods all require orders to pass through customs agents upon arrival into their own countries. At which time Import duties will be declared.

All goods are insured and sent via international express couriers, via reputable air and sea freight logistics chains including, TNT, FedEx, DHL, and UPS.

Our supply chain is outsourced to a 3rd party freight forwarder, and like us at Manufactory Apparel – their strengths, are in their experienced team members.

We work hand-to-telephone with them to ensure we select the fastest, most-economical way to get your merchandise from B2B.

Freight costs are not included in your original quotation, as our team works to calculate these fees on your behalf following confirmation of your styles, delivery address and quantities.

Shipping products in multiples is not the same as online shopping. Calculations need to be made for dimensions & insurance on a larger scale.

When larger quantities require delivery, options such as SEA cargo, AIR freight and express courier need to be considered to ensure packages arrive safely, tracked and on time.

Delivering parcels internationally is classified as Importing, and each country has its own set of Import rules, regulations and taxes.

We work with a global logistics team and have safely delivered parcels to the following countries:

  • Australia
  • Canada
  • China
  • Czech Republic
  • France
  • Germany
  • Greece
  • Hong Kong
  • Italy
  • Kenya
  • New Zealand
  • Phillipines
  • Poland
  • Portugal
  • Spain
  • South Africa
  • The Netherlands
  • United Arab Emirates
  • United States of America
  • United Kingdom

Delivery timelines for your sublimated Jerseys will begin after we have received payment deposit, and order confirmation.

We allow 4 weeks, which can fluctuate depending on seasonal demand. Your order can not start right away, it must be placed in a que, and actioned in turn.

Rush orders can be booked ahead of time and placed in the production que in advance – which can be discussed during your order confirmation

Please note:

The confirmed delivery address can not be re-routed or redirected during transit (we have tried many times)
We can not be responsible for any public holidays, delays involving customs agents or unforeseen natural disasters which may prevent us from achieving our stated delivery date during order confirmation.

PAYMENT

Our payment terms for all new buyers are PIA – Payment in advance.

100% before design or production can begin and we ask you to please provide proof of payment transfer.

  • Payments under USD1,200 we suggest be made by Credit Card,
  • Payments over USD1,200 we suggest be made via Bank transfer.

All details can be found on our invoices upon receipt.

If our price breaks do not cater for the quantities you would like to consider ordering, please contact us for a quotation.